Branch Operations Lead: Teller & Sales Excellence

northernbank; Massachusetts; On-site; USD 34,000 - 45,000; Full time

Job summary

Northern Bank & Trust Company in Massachusetts seeks a Branch Operations Specialist to ensure operational integrity and regulatory compliance at the branch, while leading the teller line with a strong emphasis on customer service and sales goals.

You will oversee daily teller operations, coach staff, process transactions, open new accounts, balance ATMs, manage cash, and perform audits, with responsibilities spanning compliance, risk controls, and coordination with the Assistant Branch Manager.

Qualifications

• Excellent communication and customer service skills.
• Strong operational and organizational abilities.
• Experience in training, coaching, and counselling employees.
• Proficient with Word and Excel; familiarity with TellerInsight and IBS Insight.
• 3+ years of banking experience preferred.
• High School Diploma or Associates Degree preferred.

Responsibilities

• Oversee daily teller line operations and deliver superior customer service.
• Coach coworkers to identify customer needs and promote bank products.
• Perform teller duties and assist with platform operations when needed.
• Open basic new accounts efficiently and accurately.
• Handle routine account maintenance and servicing.
• Process monetary transactions including cashing checks, deposits, and currency exchange.
• Monitor branch cash levels and order/ship cash per requirements.
• Manage vault cash and dual-control daily activity.
• Balance ATMs daily and ensure it remains stocked and operating.
• Audit negotiable instruments and cash drawers for policy adherence.
• Coordinate with Assistant Branch Manager to address processing errors.
• Quality review CTRs and Currency Exchange logs.
• Follow bank policies and regulatory requirements.
• Willingness to work at other branches.
• Other duties as required.

Skills

Communication skills

Sales skills

Customer service

Operational skills

Training & coaching

Computer skills

Education

High School Diploma

Associates Degree preferred

Tools

TellerInsight

IBS Insight for Deposit Origination

Word

Excel

Job description

Northern Bank & Trust Company in Massachusetts seeks a Branch Operations Specialist to ensure operational integrity and regulatory compliance at the branch, while leading the teller line with a strong emphasis on customer service and sales goals.

You will oversee daily teller operations, coach staff, process transactions, open new accounts, balance ATMs, manage cash, and perform audits, with responsibilities spanning compliance, risk controls, and coordination with the Assistant Branch Manager.