Lead Teller & Branch Team Leader

Westfield Bank; Chicopee (MA); On-site; USD 52,000 - 70,000; Full time

Job summary

Westfield Bank in Chicopee, MA seeks a Head Teller I to supervise the teller line at a small branch and ensure prompt, high-quality service to customers. The role oversees staff, cash vault security, and regulatory compliance while driving sales through teller referrals.

The position requires a High School Diploma or GED, 1 year as a Senior Teller preferred, and prior supervisory experience. Strong leadership and customer-service skills are essential for success in this role.

Qualifications

• High School Diploma or GED required.
• 1 year experience as a Senior Teller preferred.
• Previous supervisory experience preferred.
• Ability to lead others.

Responsibilities

• Adheres to established Westfield Bank customer service standards.
• Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
• Supervises the teller line by: Allocating and coordinating the work flow; Guiding and advising subordinates in the more complex phases of their work; Training new employees; Monitoring regulatory compliance; Helping to ensure operational excellence.
• Provides backup coverage to the management team.
• Responsible for maintaining security and supply of cash vault.
• Performs Teller administrative duties such as auditing Tellers, money supply at teller stations, and attendance records.
• Oversees Teller work for adherence to bank policy and compliance.
• Proves cash drawer at end of day.
• Leads the teller team to refer bank services and meet assigned sales goals through the sale of bank products and services to meet customers banking needs.
• Balances ATM, maintains security of cash vault and performs semi-annual cash audits.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position. Assumes additional responsibilities as requested.

Skills

Customer Relations

Decision-Making/Judgment

Job Knowledge

Leadership & Employee Development

Quality

Education

High School Diploma or GED

1 year experience as a Senior Teller

Previous supervisory experience

Ability to lead others

Job description

Westfield Bank in Chicopee, MA seeks a Head Teller I to supervise the teller line at a small branch and ensure prompt, high-quality service to customers. The role oversees staff, cash vault security, and regulatory compliance while driving sales through teller referrals.

The position requires a High School Diploma or GED, 1 year as a Senior Teller preferred, and prior supervisory experience. Strong leadership and customer-service skills are essential for success in this role.