Retail Operations Lead — Banking Ops & Process Excellence

Texas Capital; Dallas (NC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Fertility & family building aids

Life and disability insurance

401K match

Paid leave

Paid holidays

PTO

Job summary

Texas Capital Bank seeks an experienced Retail Banking Operations Leader to provide guidance, support and conflict resolution across financial centers. The role drives operational excellence, cross-team collaboration, audits, training and process improvements to ensure accurate, efficient service.

You will support regional leaders, manage diverse tasks, and oversee data/reporting efforts while traveling to multiple Financial Center sites as needed.

Qualifications

• 5+ years in Retail Banking, Retail management experience preferred
• Knowledge of bank security protocols, all financial center operations, client solutions, client service and sales.
• Effective team player with ability to work in a fast-paced, highly collaborative environment.

Responsibilities

• Provide guidance, support and conflict resolution to team members, which includes adhering to Texas Capital Bank guidelines, policies and procedures and applicable laws
• Build influence and aid in execution of operational excellence for all financial centers and support daily operational needs
• Ability to facilitate cross team collaboration, provide feedback, operational and administrative support for Regional Operations Manager and Director of Retail
• Aid in the execution of various audits, providing feedback, support, and updates to Regional Retail Managers and internal risk partners
• Aid in the development and support of training efforts within retail division by maintaining a properly cross-trained staff
• Support for creation, modification and ongoing review of processes, procedures and training material for the department that support including operational changes and enhancements
• Take initiative, execute, and oversee special projects as needed
• Coordinate operational issues including automation and equipment needs, workflow and transaction integrity
• Test and analyze system enhancements and upgrades
• Prepare, maintain and distribute various reports

Skills

Retail Banking

Leadership

Communication

Education

Bachelor’s degree in finance,Accounting, Business

Tools

PowerBI

SalesForce

FISERV

MS Office

Job description

Texas Capital Bank seeks an experienced Retail Banking Operations Leader to provide guidance, support and conflict resolution across financial centers. The role drives operational excellence, cross-team collaboration, audits, training and process improvements to ensure accurate, efficient service.

You will support regional leaders, manage diverse tasks, and oversee data/reporting efforts while traveling to multiple Financial Center sites as needed.