Branch Operations Lead (Retail Banking)

Socket.dev; Bethany (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

BTC Bank in Bethany, MO is seeking a Retail Banking Supervisor to manage daily branch operations, ensure excellent customer service and adherence to bank policies.

The role involves coaching staff, cash handling, product knowledge, referrals, and maintaining accuracy of transactions.

Bachelor's degree in economics or finance preferred; 3-5 years cash handling experience; strong communication and computer skills.

Qualifications

• Bachelor's degree in economics or finance preferred.
• Three to five years of cash handling experience preferred.
• Excellent verbal and written communication skills.
• Proficiency with MS Office, including Excel and Outlook.
• Ability to work under pressure and meet deadlines while delivering strong customer service.

Responsibilities

• Oversee cash handling and everyday transactions.
• Provide direction to retail branch staff.
• Coach, mentor, and develop personnel.
• Maintain customer relationships and deliver exceptional service.
• Assist customers with account-related requests.
• Ensure compliance with bank policies and procedures.

Skills

Cash handling

Customer service

Verbal communication

Written communication

Independent work

Education

Bachelor's degree in economics or finance

Tools

MS Office

Excel

Outlook

Job description

BTC Bank in Bethany, MO is seeking a Retail Banking Supervisor to manage daily branch operations, ensure excellent customer service and adherence to bank policies.

The role involves coaching staff, cash handling, product knowledge, referrals, and maintaining accuracy of transactions.

Bachelor's degree in economics or finance preferred; 3-5 years cash handling experience; strong communication and computer skills.