Branch Operations Leader — Customer-Centric Banking

Trustco Bank; Bennington (VT); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

401(k) retirement plan

Paid time off and holidays

Training and development

Tuition reimbursement

Reduced loan fees

Job summary

Trustco Bank is seeking an Assistant Branch Manager to support the Branch Manager, oversee daily operations, supervise staff, and deliver exceptional service to our customers. This role involves ensuring branch efficiency, security, and warmth, while growing the team and branch performance.

The ideal candidate has supervisory experience, strong customer focus, and knowledge of cash handling and deposits. Competitive benefits include medical, dental and vision insurance, a health savings account,

Qualifications

• High School Diploma or equivalent
• Proven supervisory and leadership experience
• Strong customer service background
• Cash handling expertise
• Excellent verbal communication skills
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Well-organized and adept at managing multiple priorities
• Team-oriented with the ability to thrive in collaborative environments
• Ability to lift 10–20 lbs., stand for extended periods.
• Bachelor’s degree.
• Previous banking or financial services experience
• Familiarity with residential mortgages, IRA services, and personal banking products

Responsibilities

• Operational Leadership: Stepping into the Branch Manager’s shoes during their absence, managing staff, and maintaining smooth day-to-day operations.
• Team Supervision: Overseeing Head Teller and Teller teams, fostering a culture of excellence and accountability.
• Branch Branding & Growth: Building a strong branch identity, promoting sales initiatives, and championing exceptional customer service.
• Customer Engagement: Personally, connecting with clients and prospects, resolving issues efficiently, and ensuring satisfaction aligns with our high standards.
• Compliance & Accuracy: Reviewing and approving transactions such as large check cashing, bank checks, and ledger entries, while maintaining strict adherence to policies.
• Performance & Standards: Striving to meet and exceed branch performance metrics, focusing on operational controls, security, and regulatory compliance.
• Professional Development: Continually enhancing your banking acumen and sales techniques through training, workshops, and ongoing education.

Skills

Supervisory

Leadership

Customer service

Cash handling

Verbal communication

English fluency

Transportation

Multitasking

Teamwork

Lifting ability

Education

High School Diploma or equivalent

Bachelor’s degree

Job description

Trustco Bank is seeking an Assistant Branch Manager to support the Branch Manager, oversee daily operations, supervise staff, and deliver exceptional service to our customers. This role involves ensuring branch efficiency, security, and warmth, while growing the team and branch performance.

The ideal candidate has supervisory experience, strong customer focus, and knowledge of cash handling and deposits. Competitive benefits include medical, dental and vision insurance, a health savings account,