Branch Operations & Customer Experience Lead

Mercantil Commerce Bank; Arnold, Northern (MO, KY); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Paid vacation

Paid personal time

Career development

Education assistance

Supplemental benefits

Job summary

Commerce Bank in Arnold, MO is seeking an Assistant Branch Manager to support the Branch Manager with daily operations, customer experience, and team development. The role emphasizes leadership, coaching, and meeting branch goals while delivering a high-quality in-branch experience.

The position requires strong knowledge of retail banking, a high school diploma (associate degree preferred), and at least 1 year of supervisory and financial services experience. Mon-Fri schedule.

Qualifications

• High School diploma required; an Associate Degree is preferred.
• 1+ years leadership or supervisory experience.
• 1+ year experience in financial services and retail banking operations.

Responsibilities

• Support management of day-to-day branch activities and operations.
• Lead and coach personal bankers to improve customer experience.
• Develop customer relationships and meet sales goals.
• Create weekly staff schedules and manage staffing levels.
• Ensure compliance with policies and security standards.

Skills

Leadership

Customer service

Team management

Education

High School diploma required

Associate Degree preferred

Equivalent education/experience

Job description

Commerce Bank in Arnold, MO is seeking an Assistant Branch Manager to support the Branch Manager with daily operations, customer experience, and team development. The role emphasizes leadership, coaching, and meeting branch goals while delivering a high-quality in-branch experience.

The position requires strong knowledge of retail banking, a high school diploma (associate degree preferred), and at least 1 year of supervisory and financial services experience. Mon-Fri schedule.