Branch Operations Leader — Elevate Customer Experience

First Citizens Bank; Florence (SC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

First Citizens Bank is seeking an Operations Services Supervisor to lead a single branch team, oversee teller transactions and customer service, and refer sales opportunities to bank partners.

You will ensure compliance with regulations, coach associates, and drive operational efficiency while maintaining high standards of service.

Bachelor's degree or equivalent experience preferred; strong leadership, communication, and adaptability required.

Qualifications

• Bachelor's Degree with 1 year in financial services or branch operations, or HS diploma with 5 years in related roles.
• Preferred experience in management or supervisory roles.
• Knowledge of retail banking products and services; financial literacy.

Responsibilities

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues and identify sales or referral opportunities.
• Operations and Administration - Ensure compliance with regulations, bank policies and procedures to manage risk and maintain operational efficiency.
• Team Leadership - Manage performance and coaching for a team to deliver results and develop associates.

Skills

Management skills

Customer service

Adaptability

Teamwork

Flexibility

Influence

Agility

Interpersonal communication

Education

Bachelor's Degree

High School Diploma or GED

Job description

First Citizens Bank is seeking an Operations Services Supervisor to lead a single branch team, oversee teller transactions and customer service, and refer sales opportunities to bank partners.

You will ensure compliance with regulations, coach associates, and drive operational efficiency while maintaining high standards of service.

Bachelor's degree or equivalent experience preferred; strong leadership, communication, and adaptability required.