Branch Operations Lead - Member Experience & Lending

Pelican Credit Union; Hammond (LA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

HSA Contributions

Employer-Paid Life Insurance

Paid Vacation & Sick Leave

15 Paid Holidays

401K Plan with match

Job summary

Pelican Credit Union in Hammond, LA is seeking a Branch Supervisor to oversee daily branch operations and lead front-line staff toward exceptional member service and performance against goals.

Responsibilities include cash audits, cash balancing, staff coaching, and supporting lending and member services. The role requires a strong sales background, 3 years in financial services, and licensing eligibility for insurance products. Full-time, on-site position with benefits.

Qualifications

• 3 years of financial institution experience to include teller and/or contact center duties with 1 year of lending or loan processing experience.
• Strong background in sales.
• Eligible to be licensed to sell all necessary insurance products.
• Excellent oral, written, and telephone communication skills.
• Thorough knowledge of established branch procedures, policies, and practices.

Responsibilities

• Oversee and perform cash audits and cash handling including teller drawers, vaults, TCR, and ITM/ATM cash loading under dual control.
• Monitor, order, ship, and balance all cash for the branch.
• Promote a strong sales and service culture; coach staff; set expectations; track performance; meet member needs.
• Actively support branch business development through community engagement and relationship building.
• Perform duties of all branch employees as needed to support operations, including loan applications, loan bookings, and opening new accounts.
• Provide guidance and training for new employees.

Skills

Sales experience

Customer service

Communication skills

Attention to detail

Problem solving

Member service

Education

High School Diploma or GED

Job description

Pelican Credit Union in Hammond, LA is seeking a Branch Supervisor to oversee daily branch operations and lead front-line staff toward exceptional member service and performance against goals.

Responsibilities include cash audits, cash balancing, staff coaching, and supporting lending and member services. The role requires a strong sales background, 3 years in financial services, and licensing eligibility for insurance products. Full-time, on-site position with benefits.