Branch Supervisor

Pelican Credit Union; Hammond (LA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

HSA Contributions

Employer-Paid Life Insurance

Paid Vacation & Sick Leave

15 Paid Holidays

401K Plan with match

Job summary

Pelican Credit Union in Hammond, LA is seeking a Branch Supervisor to oversee daily branch operations and lead front-line staff toward exceptional member service and performance against goals.

Responsibilities include cash audits, cash balancing, staff coaching, and supporting lending and member services. The role requires a strong sales background, 3 years in financial services, and licensing eligibility for insurance products. Full-time, on-site position with benefits.

Qualifications

• 3 years of financial institution experience to include teller and/or contact center duties with 1 year of lending or loan processing experience.
• Strong background in sales.
• Eligible to be licensed to sell all necessary insurance products.
• Excellent oral, written, and telephone communication skills.
• Thorough knowledge of established branch procedures, policies, and practices.

Responsibilities

• Oversee and perform cash audits and cash handling including teller drawers, vaults, TCR, and ITM/ATM cash loading under dual control.
• Monitor, order, ship, and balance all cash for the branch.
• Promote a strong sales and service culture; coach staff; set expectations; track performance; meet member needs.
• Actively support branch business development through community engagement and relationship building.
• Perform duties of all branch employees as needed to support operations, including loan applications, loan bookings, and opening new accounts.
• Provide guidance and training for new employees.

Skills

Sales experience

Customer service

Communication skills

Attention to detail

Problem solving

Member service

Education

High School Diploma or GED

Job description

Branch Supervisor will be responsible for supporting daily branch operations while providing supervision and guidance to front-line staff. This role ensures operational efficiency, regulatory compliance, and exceptional member service while driving performance that meets or exceeds branch goals. The Branch Supervisor plays a key role in auditing, member experience and loan operations, team development, and serves in a leadership capacity in the Branch Manager’s absence. Our Branch Supervisor must embody Pelican’s Core Values and provide excellent service in all that they do.

A Day in the Life of a Branch Supervisor INCLUDES:

• Oversee and perform cash audits, including teller drawers, vaults, TCR, and ITM/ATM cash loading under dual control
• Monitoring, ordering, shipping, and balancing all cash for the branch.
• Promoting a strong sales and service culture while ensuring compliance by partnering with the branch manager to coach staff, set expectations, track performance, and proactively meet member needs.
• Actively support branch business development efforts through community engagement and relationship building.
• Performing duties of all branch employees as necessary to support branch operations, including taking loan applications, booking loans, and opening new accounts.
• Providing guidance and training for new employees.

Branch Supervisor Skills and qualifications includes:

• 3 years of financial institution experience to include a combination of teller and/or contact center duties with 1 year of lending or loan processing experience.
  • Must have a strong background in sales.
  • Must be eligible to be licensed to sell all necessary insurance products.
• A high school education or GED.

• Excellent oral, written, and telephone communication skills.
• Strong problem-solving, attention to detail, and member service skills.
• Thorough knowledge of established branch procedures, policies, and practices.

Other things you may want to know about this position:

• Work Schedule
  • Monday – Friday
    • 8:30 am – 5:30 pm
• Travel
  • Travel is rarely necessary for this position.
• Work Site Location
  • All work will be performed at our Hammond Branch at 1110 SW Railroad Ave, Hammond, LA 70403.

Why should you join the pelican team?

Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.

Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Our full-time employees enjoy amazing benefits including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions
• Health Savings Account contributions for eligible employees
• Employer-Paid Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays each year, which includes a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment

Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.