Branch Leader: Member Experience & Growth

Meritus Credit Union; Coopersville (LA); On-site; USD 45,000 - 55,000; Full time

Job summary

Meritus Credit Union in Louisiana seeks a Branch Manager to lead a high-performing team across accounts, loans, and memberships, promoting empathy, accountability, and ethical decision-making while ensuring regulatory compliance and service excellence.

The role reports to the Director of Operations and VP of Operations, with starting salary $50,000 and room for growth based on experience and qualifications; candidates should have 3+ years of leadership and experience in consumer lending and new

Qualifications

• 3+ years of leadership experience in a management role.
• Consumer lending and new accounts experience in a financial industry.

Responsibilities

• Maintain a motivated staff through coaching and performance evaluations to ensure quality service.
• Lead a culture of accountability, teamwork, and continuous improvement aligned with the credit union's goals.
• Deliver exceptional member experiences through personalized service and deep understanding of member needs.
• Ensure compliance with federal laws and regulations from NCUA and other agencies.
• Represent the credit union in the community through outreach and business development.
• Monitor branch performance and drive growth in loans, deposits, and transactions.
• Manage safety and security policies at the branch.
• Identify operational inefficiencies and implement innovative solutions.
• Handle escalated member inquiries with timely resolutions.
• Provide backup support for frontline operations as needed.
• Maintain knowledge of credit union systems, products, and procedures.

Skills

Leadership

Interpersonal skills

Regulatory compliance

Member service

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Teams

Job description

Meritus Credit Union in Louisiana seeks a Branch Manager to lead a high-performing team across accounts, loans, and memberships, promoting empathy, accountability, and ethical decision-making while ensuring regulatory compliance and service excellence.

The role reports to the Director of Operations and VP of Operations, with starting salary $50,000 and room for growth based on experience and qualifications; candidates should have 3+ years of leadership and experience in consumer lending and new