Member Experience Concierge - Frontline Banking & Sales

Pelican Credit Union; Hammond (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA contributions

Life insurance

Paid vacation & sick leave

15 holidays incl. Cultural Floating

401K with profit share and match

Job summary

Pelican Credit Union in Hammond, LA is seeking a Customer-Facing Member Experience Representative to warmly greet members and assist with financial needs across in-person, phone, text, and digital channels.

The role handles routine transactions, account openings/closing, ITM support, and aims to meet monthly sales goals while delivering outstanding member service. A positive, problem-solving mindset is essential.

Qualifications

• Minimum 1 year of continuous job experience.
• High School Diploma or equivalent required.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Responsibilities

• Greet members entering the branch and assist with their financial needs.
• Perform routine member transactions (deposits, withdrawals, cash advances, loan payments, transfers, check cashing).
• Assist members with opening and closing accounts.
• Balance the teller drawer at day end.
• Support ITM (Interactive Teller Machine) operations and serve as a knowledgeable resource.
• Promote and cross-sell Pelican products and services to fit member needs.
• Perform other job-related duties as assigned.

Skills

Customer service

Cash handling

Communication skills

Sales mindset

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Pelican Credit Union in Hammond, LA is seeking a Customer-Facing Member Experience Representative to warmly greet members and assist with financial needs across in-person, phone, text, and digital channels.

The role handles routine transactions, account openings/closing, ITM support, and aims to meet monthly sales goals while delivering outstanding member service. A positive, problem-solving mindset is essential.