Branch Leader: Growth, Service & Compliance

American Bank; Hammond (LA); On-site; USD 80,000 - 110,000; Full time

Job summary

American Bank in Hammond, LA, seeks a Branch Manager to ensure smooth operations and exceptional customer service at the branch. You will lead staff, drive growth, ensure compliance, and represent the bank in the local community.

The role requires 10+ years in retail banking and at least 5+ years in management, with strong knowledge of banking products, rules, and Horizon XE. Excellent leadership and communication skills are essential for success in a busy branch environment.

Qualifications

• 10+ years experience in retail banking
• 5+ years experience in management
• Bachelor’s degree in Finance, Accounting, or other business-related field preferred
• Advanced knowledge of banking rules, regulations, and best practices
• Experience with Horizon XE or banking software

Responsibilities

• Manage branch employees, including feedback, training, discipline, and scheduling
• Promote branch by developing existing customer relationships and acquiring new customers
• Resolve customer issues and concerns as they arise and ensure appropriate follow-up
• Maintain advanced knowledge of both personal and business banking products
• Represent the bank at community events
• Ensure all operations, security, and audit policies and procedures are followed
• Act as backup for other branch positions as needed
• Process and close consumer loan applications
• Be present and available in the branch as much as possible
• Hold regular branch team meetings to discuss operational changes/issues, review products, and discuss upcoming events
• Decision and monitor customer overdrafts, return items, and account activity for abuse and inconsistencies with compliance
• Review and process various branch reports, ensuring accuracy and resolving discrepancies
• Monitor and provide teller overrides and transaction approvals when necessary
• Help locate teller outages (overages and shortages) and audit for teller differences
• Monitor competitor rates and contact management when a special rate is needed to obtain or retain a relationship
• Conduct monthly alarm testing
• Conduct quarterly security meeting with branch staff
• Manage key access for the location
• Lead point of contact for branch needs, coordinating with IT, Facilities, and Security
• Maintain office supplies for location
• Work with branch commercial lenders and business developers to service commercial clients
• Support the Bank and its core values
• Follow all policies and procedures
• Additional duties may be assigned by supervisor

Skills

Retail Banking

Management

Leadership

Customer Service

Compliance

Education

Bachelor’s degree in Finance/Accounting or related field

Tools

Horizon XE

Banking software

Job description

American Bank in Hammond, LA, seeks a Branch Manager to ensure smooth operations and exceptional customer service at the branch. You will lead staff, drive growth, ensure compliance, and represent the bank in the local community.

The role requires 10+ years in retail banking and at least 5+ years in management, with strong knowledge of banking products, rules, and Horizon XE. Excellent leadership and communication skills are essential for success in a busy branch environment.