Branch Operations Lead – Member Experience

Seattle Credit Union; Seattle (WA); Presencial; USD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401k matching

Paid time off

Low-cost medical coverage

Dental and vision coverage

Resumo da oferta

Seattle Credit Union in Seattle, WA is seeking a Branch Assistant Manager to oversee day-to-day branch operations and drive member experience. You will manage lobby flow, coach staff, and ensure risk and business needs are met with innovative solutions.

The role emphasizes accountability, collaboration, and continuous improvement, with back-up responsibilities to the Branch Manager as needed. Strong regulatory knowledge and banking software proficiency are valued.

Qualificações

• Associate degree in business or related field, or combination of education and experience equivalent.
• 3+ years of experience in a high transaction, retail banking environment.
• 1+ year of experience in a team setting, coaching or leading others.
• Comprehensive knowledge of state and federal regulations such as Reg. B, Reg. E, Reg. D, Reg. CC, Reg. Z, and the Bank Secrecy Act.
• Exceptional interpersonal and communication skills with the ability to inspire and motivate others.
• Progressive thinker with excellent problem-solving and decision-making abilities.
• Proficiency in using banking software and digital tools.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio).

Responsabilidades

• Must be proficient in all Teller, Member Consultant and Senior Member Consultant job functions, duties and responsibilities; serves as back-up branch manager as needed.
• Demonstrates ownership and accountability for branch operations and performance results.
• Facilitates all required branch audits and diligently completes required tasks.
• Effectively manages daily branch operations and optimal lobby traffic flow.
• Creates an environment in which teammates have sufficient information to deliver exceptional service by providing products and services that meet members’ needs; provides clear and transparent direction to employees regarding task and performance expectations.
• Ensures appropriate consultation and engagement of existing and new members so all teller/new account/loan needs are met.
• Acts as the first point of escalation for complex service situations.
• Achieves or exceeds sales and service goals; ensures accountability for branch and individual results.
• Builds and shares knowledge to ensure all SCU business lines are appropriately supported at the branch level; makes recommendations to best cross-collaborate among teams.
• Engages in a manner with members and teammates that demonstrate care, appreciation, and respect.
• Actively contributes and participates in the hiring process under the direction of the Branch Manager.
• Proactively identifies opportunities to increase efficiency and/or leverage automation in daily tasks.
• Mentor, coach, develop and train branch employees.
• Responsible for the branch in the absence of the Branch Manager.
• Demonstrates a commitment to SCU Values.
• Maintains attendance and punctuality expectations.
• Other duties as assigned.

Conhecimentos

Leadership

Coaching

Communication

Problem-solving

Banking software

Microsoft Office

Formação académica

Associate degree in business

Bachelor's degree in business

Ferramentas

Banking software

Microsoft Office

Descrição da oferta de emprego

Seattle Credit Union in Seattle, WA is seeking a Branch Assistant Manager to oversee day-to-day branch operations and drive member experience. You will manage lobby flow, coach staff, and ensure risk and business needs are met with innovative solutions.

The role emphasizes accountability, collaboration, and continuous improvement, with back-up responsibilities to the Branch Manager as needed. Strong regulatory knowledge and banking software proficiency are valued.