Branch Assistant Manager

Seattle Credit Union; Seattle (WA); On-site; USD 37,000 - 54,000; Full time

Benefits offered by this job

401k match

Paid time off

Medical benefits

Job summary

Seattle Credit Union in Seattle, WA is seeking a Branch Assistant Manager to oversee daily branch operations, mentor staff, and ensure exceptional member service. This role serves as back-up branch manager and is central to achieving sales and service goals.

You will work in a fast-paced retail banking environment, partnering with the Member Experience team to manage audits, compliance, and service quality while promoting SCU values and community-minded financial education.

Qualifications

• Associate degree in business or related field or equivalent experience.
• 3+ years in a high transaction, retail banking environment.
• 1+ year of experience leading or coaching others.
• Knowledge of state and federal banking regulations (Reg. B, Reg. E, Reg. D, Reg. CC, Reg. Z, BSA).
• Strong interpersonal and communication skills with leadership potential.
• Proficiency with banking software and Microsoft Office applications.

Responsibilities

• Serve as back-up branch manager as needed and oversee daily branch operations.
• Achieve or exceed sales and service goals and ensure accountability for results.
• Mentor and train branch staff and manage audits and compliance tasks.
• Engage with members to meet teller, new accounts, and loan needs.

Skills

Interpersonal skills

Leadership

Problem solving

Communication

Customer service

Education

Associate degree in business or related field

Tools

Banking software

Microsoft Office

Job description

Branch Assistant Manager

Seattle Credit Union • Seattle, Washington, United States

About this position

Seattle Credit Union is proud to be an employer committed to the growth and prosperity of its employees, members, and the community. We work in a culture where voices are amplified to drive meaningful change and generate non-stop impact. We offer a comprehensive total rewards package, such as employee-paid medical benefits, 401k matching, and generous time off, such as for volunteering and even to celebrate your birthday! We provide opportunities for employees to learn and grow while fostering an inclusive work culture, and we have a tremendously diverse workforce that drives our ability to innovate and maintain excellence.

Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission. Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive.

Why Join Us?

We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different backgrounds, disability, ages, ethnicities, races, religions, gender identities, sexual orientations, national origins, or veteran status’ protected by applicable federal, state, or local law.

JOB TITLE: Branch Assistant Manager

Department: Member Experience

FLSA Status: Non-Exempt

WHAT YOU WILL DO:

• Must be proficient in all Teller, Member Consultant and Senior Member Consultant job functions, duties and responsibilities; serves as back-up branch manager as needed.
• Demonstrates ownership and accountability for branch operations and performance results.
• Facilitates all required branch audits and diligently completes required tasks.
• Effectively manages daily branch operations and optimal lobby traffic flow.
• Creates an environment in which teammates have sufficient information to deliver exceptional service by providing products and services that meet members’ needs; provides clear and transparent direction to employees regarding task and performance expectations.
• Ensures appropriate consultation and engagement of existing and new members so all teller/new account/loan needs are met.
• Acts as the first point of escalation for complex service situations.
• Achieves or exceeds sales and service goals; ensures accountability for branch and individual results.
• Builds and shares knowledge to ensure all SCU business lines are appropriately supported at the branch level; makes recommendations to best cross-collaborate among teams.
• Engages in a manner with members and teammates that demonstrate care, appreciation, and respect.
• Actively contributes and participates in the hiring process under the direction of the Branch Manager.
• Proactively identifies opportunities to increase efficiency and/or leverage automation in daily tasks.
• Mentor, coach, develop and train branch employees.
• Responsible for the branch in the absence of the Branch Manager.
• Demonstrates a commitment to SCU Values.
• Maintains attendance and punctuality expectations.
• Other duties as assigned.

WHAT YOU WILL BRING:

Basic Qualifications:

• Associate degree in business or related field, or combination of education and experience equivalent.
• Three (3)+ years of experience in a high transaction, retail banking environment.
• One (1)+ year of experience in a team setting, coaching or leading others.
• Comprehensive knowledge of the state and federal regulations such as Reg. B, Reg. E, Reg. D, Reg. CC, Reg. Z, and the Bank Secrecy Act.
• Exceptional interpersonal and communication skills with the ability to inspire and motivate others.
• Progressive thinker with excellent problem-solving and decision-making abilities.
• Proficiency in using banking software and digital tools.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio).

Preferred Qualifications:

• Bachelor's degree in business or related field.
• Experience within a Credit Union.
• One (1)+ year as a people manager.
• Fluent in Spanish.
• Notary Certificate.
• ITIN Certified.
• Medallion Certified.

Working Conditions:

• This is an in-branch role in the Greater Seattle area of Washington State. We serve members all days of the week except Sunday and limited hours on Saturday.
• Team members may attend special off-hour meetings and seminars.
• The nature of work may include prolonged periods sitting at a desk and working on a computer.

Benefits

Seattle Credit Union supports and invests in our employees. We offer many great benefits, including low-cost medical contributions and zero contributions for dental and vision plans. Additionally, SCU offers a generous paid time off program and a 401k plan with a dollar-for-dollar employer match up to 5%.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The pay range for this role is:
27 - 39 USD per hour(US SCU Above National)

Salary Information

$27 - $39Hourly Wage