Branch Operations Lead - Inspire Service & Team Growth

Sterling Federal Bank; Byron Township (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Sterling Federal Bank in Byron Township is seeking a Branch Manager to direct day-to-day branch operations, supervise staff, and ensure top‑quality service for customers and prospects. The role focuses on efficient service delivery, staff training, and adherence to bank policies while maintaining a secure, compliant environment.

The incumbent will oversee account openings, product explanations, and the processing of a wide range of financial transactions, including wires, loans, and notary

Qualifications

• Minimum 2–5 years supervisory experience in a banking environment.
• Experience leading branch staff and coordinating daily operations.
• Ability to train staff and enforce bank policies and procedures.

Responsibilities

• Trains, schedules, assigns work to, and reviews staff performance.
• Maintains branch appearance, safety, and security policies.
• Provides full range of customer services including accounts and products.
• Supports online banking setup, debit/ATM cards, and checks orders.
• Notarizes documents and handles signature guarantees as needed.
• Interviews loan applicants and explains financing options.

Skills

Staff supervision

Customer service

Team coordination

Education

High School Diploma or equivalent

Tools

Windows

Microsoft Office

Job description

Sterling Federal Bank in Byron Township is seeking a Branch Manager to direct day-to-day branch operations, supervise staff, and ensure top‑quality service for customers and prospects. The role focuses on efficient service delivery, staff training, and adherence to bank policies while maintaining a secure, compliant environment.

The incumbent will oversee account openings, product explanations, and the processing of a wide range of financial transactions, including wires, loans, and notary