Branch Leader & Member Service Champion

Members Choice Credit Union (Houston, TX); Houston (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Members Choice Credit Union in Houston, TX seeks a Branch Manager to lead daily office operations, member service, and security while driving regulatory compliance and staff engagement.

You will coach a team of Member Service Representatives, uphold service quality, resolve member issues, and foster a service culture through leadership by example.

The role emphasizes staff development, cross-selling, and maintaining branch readiness in a dynamic financial services environment.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 2+ years of management experience in financial services.
• Strong customer service and coaching skills.

Responsibilities

• Lead and motivate a team of Member Service Representatives to deliver exceptional member service.
• Meet service quality goals based on member satisfaction surveys.
• Provide friendly, professional service and resolve complex member issues.
• Hire, develop, and discipline branch personnel; manage performance evaluations.
• Promote cross-selling of credit union products and services.
• Maintain regulatory compliance and security; ensure branch operations review readiness.
• Represent the credit union in relationships with members, sponsors, and partners.

Skills

Trust & diplomacy

Verbal communication

Written communication

Decision making

Team leadership

Financial services knowledge

Education

Bachelor's Degree

Job description

Members Choice Credit Union in Houston, TX seeks a Branch Manager to lead daily office operations, member service, and security while driving regulatory compliance and staff engagement.

You will coach a team of Member Service Representatives, uphold service quality, resolve member issues, and foster a service culture through leadership by example.

The role emphasizes staff development, cross-selling, and maintaining branch readiness in a dynamic financial services environment.