Branch Manager: Lead Member Services & Growth

Members Choice Credit Union; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Members Choice Credit Union is seeking a Branch Manager in Houston, TX to oversee daily operations, member service, and security of the branch. You will lead a team of Member Service Representatives, drive service quality, and ensure regulatory compliance while sustaining an engaging service culture.

The ideal candidate holds a bachelor’s degree with 2+ years of management experience in financial services, excellent communication, and a knack for coaching staff to achieve high performance and

Qualifications

• Bachelor’s Degree or equivalent experience in financial services.
• 2+ years of management experience in financial services.
• Strong leadership, coaching and staff development skills.

Responsibilities

• Lead and coach a team of Member Service Representatives to deliver exceptional service.
• Meet service quality goals through member surveys and feedback.
• Hire, supervise, and evaluate branch staff; manage performance.
• Ensure compliance with policies, regulations, and BSA.

Skills

Leadership

Customer service

Coaching

Regulatory compliance

Communication

Education

Bachelor’s Degree

Job description

Members Choice Credit Union is seeking a Branch Manager in Houston, TX to oversee daily operations, member service, and security of the branch. You will lead a team of Member Service Representatives, drive service quality, and ensure regulatory compliance while sustaining an engaging service culture.

The ideal candidate holds a bachelor’s degree with 2+ years of management experience in financial services, excellent communication, and a knack for coaching staff to achieve high performance and