Branch Operations Lead: Elevate Service & Team Performance

Unavailable; Monterey Park (CA); On-site; USD 33,062 - 37,195; Full time

Job summary

East West Bank is seeking a Branch Operations Lead in Monterey Park, CA, to deliver high-quality banking experiences. The ideal candidate will assist customers, supervise junior staff, and support the Assistant Branch Manager in achieving operational excellence. Responsibilities include addressing customer needs, training staff, and optimizing digital banking experiences. Applicants should have at least 3 years of customer service experience in banking and a high school diploma. Compensation ranges from $24.00 to $27.00 per hour, depending on experience and location.

Qualifications

• 3+ years of customer service, teller, or sales experience within the banking or financial services industry.
• Strong working knowledge of branch operations required.
• Familiarity with standard branch technology and teller equipment.

Responsibilities

• Assist customers with financial needs such as withdrawals, deposits, and transfers.
• Supervise junior staff and provide guidance as needed.
• Support the Assistant Branch Manager in achieving sales and operational excellence.

Skills

Customer service

Problem-solving

Decision-making

Banking operations knowledge

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Standard branch technology

Teller equipment

Job description

East West Bank is seeking a Branch Operations Lead in Monterey Park, CA, to deliver high-quality banking experiences. The ideal candidate will assist customers, supervise junior staff, and support the Assistant Branch Manager in achieving operational excellence. Responsibilities include addressing customer needs, training staff, and optimizing digital banking experiences. Applicants should have at least 3 years of customer service experience in banking and a high school diploma. Compensation ranges from $24.00 to $27.00 per hour, depending on experience and location.