Branch Operations Lead: Elevate Customer Experience

JPMorgan Chase & Co.; Florence (AL); In loco; USD 42.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health care coverage

On-site health centers

Retirement savings plan

Tuition reimbursement

Financial coaching and more

Descrizione del lavoro

JPMorgan Chase & Co. in Florence, AL, invites applications for a Branch Operations Lead Trainee at Cox Creek and Hough Rd branches. You will work with the Branch Manager to ensure accurate transactions, welcoming service, and smooth branch operations in a fast-paced environment.

The role emphasizes customer education, adherence to policies, and building lasting relationships. Training is required to activate the role and contribute to a high-performing team.

Competenze

• Must be detail oriented and able to multitask in a regulated banking environment.
• Willingness to work branch hours including weekends and some evenings.
• Strong customer service orientation with ability to educate and assist customers.

Mansioni

• Works with the Branch Manager to set the tone of the branch environment and provide an exceptional customer experience.
• Greet and engage clients, manage lobby traffic, check-in, and schedule/cancel meetings.
• Handle branch operations including cash devices with adherence to bank policies.
• Introduce customers to branch team for specialized financial needs.
• Promote self-service options to access accounts 24/7.
• Support branch operations, including loss control, compliance, and audit standards.

Conoscenze

Detail orientation

Multi-tasking

Weekend availability

Customer service

Formazione

High school diploma or GED

Foreign equivalent

Descrizione del lavoro

JPMorgan Chase & Co. in Florence, AL, invites applications for a Branch Operations Lead Trainee at Cox Creek and Hough Rd branches. You will work with the Branch Manager to ensure accurate transactions, welcoming service, and smooth branch operations in a fast-paced environment.

The role emphasizes customer education, adherence to policies, and building lasting relationships. Training is required to activate the role and contribute to a high-performing team.