Branch Operations Lead: Elevate Customer Banking

East West Bank; Las Vegas (NV); On-site; USD 33,062 - 37,195; Full time

Job summary

A leading financial institution in Las Vegas is seeking a Branch Operations Lead to join its team. This role involves assisting customers with financial needs, supervising junior staff, and ensuring operational excellence. The ideal candidate has a high school diploma (Bachelor's preferred) and at least 3 years of customer service experience in banking. Additionally, expertise in branch operations and standard technology is required. A commitment to resolving client issues and enhancing customer relationships is paramount in this position.

Qualifications

• 3+ years of customer service, teller, or sales experience within the banking and/or financial service industry.
• Strong working knowledge of branch operations required.
• Familiarity with standard branch technology and teller equipment.

Responsibilities

• Assist customers with financial needs such as cash withdrawals and transfers.
• Supervise junior staff and provide guidance and approvals as needed.
• Support the Assistant Branch Manager in achieving sales and service excellence.

Skills

Customer service skills

Problem-solving

Sales experience

Knowledge of branch operations

Education

High school diploma or GED required; Bachelor's degree preferred

Tools

Standard branch technology

Teller equipment

Job description

A leading financial institution in Las Vegas is seeking a Branch Operations Lead to join its team. This role involves assisting customers with financial needs, supervising junior staff, and ensuring operational excellence. The ideal candidate has a high school diploma (Bachelor's preferred) and at least 3 years of customer service experience in banking. Additionally, expertise in branch operations and standard technology is required. A commitment to resolving client issues and enhancing customer relationships is paramount in this position.