Branch Operations Lead: Elevate Client Experience

Testing Site - JPMC; Newtonville (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to support a bustling branch in Massachusetts. You will work with the Branch Manager and team to ensure precise transactions, strong control practices, and exceptional client experiences.

You will educate colleagues, promote self-service options, and drive loss control, audits, and policy adherence while maintaining a welcoming environment for clients across all hours.

Qualifications

• Comply with policies, procedures and regulatory banking requirements.
• Maintain detail orientation and strong organizational skills.
• Demonstrate leadership and operational proficiency in branch settings.
• Educate branch team and partners to stay informed and compliant.
• Engage clients and refer them to experts when appropriate.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch environment.
• Greet clients and assist with transactions, manage lobby flow and meetings.
• Explain self-service options and encourage usage.
• Oversee cash devices and branch operations, ensuring accuracy and audits.
• Lead cross‑functional teamwork to deliver seamless service with care.

Skills

Policy compliance

Detail orientation

Leadership

Client education

Communication

Retail banking

Weekend/evening hours

Education

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead to support a bustling branch in Massachusetts. You will work with the Branch Manager and team to ensure precise transactions, strong control practices, and exceptional client experiences.

You will educate colleagues, promote self-service options, and drive loss control, audits, and policy adherence while maintaining a welcoming environment for clients across all hours.