Branch Operations Lead - Customer Experience & Compliance

Testing Site - JPMC; Pawtucket (RI); On-site; USD 60,000 - 90,000; Full time

Job summary

Chase is seeking a Branch Operations Lead in Rhode Island to oversee daily branch activities and ensure accurate processing of financial transactions. You will collaborate with the Branch Manager to maintain a welcoming environment and promote self-service banking options while upholding policy compliance and risk controls.

The role requires 1+ years of retail banking experience, strong leadership, and the ability to work weekends and evenings in a fast-paced branch setting.

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Maintain keen eye for detail and stay organized.
• Demonstrate leadership and operational proficiency in branch settings.
• Educate branch team and partners to keep them informed.
• Build meaningful client connections and refer to experts as needed.
• Must have 1+ years of retail banking experience.
• Able to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients and facilitate transactions while guiding lobby flow.
• Communicate clearly to understand needs and assist with services.
• Lead cash handling tasks and uphold accuracy in operations.
• Introduce clients to the team to deliver seamless service.
• Promote self-service options to improve the banking experience.
• Support branch operations, including loss control, compliance and audits.

Skills

Policy adherence

Detail oriented

Leadership

Customer education

Client relationships

Retail banking experience

Weekend/evening hours

Education

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead in Rhode Island to oversee daily branch activities and ensure accurate processing of financial transactions. You will collaborate with the Branch Manager to maintain a welcoming environment and promote self-service banking options while upholding policy compliance and risk controls.

The role requires 1+ years of retail banking experience, strong leadership, and the ability to work weekends and evenings in a fast-paced branch setting.