Branch Operations Lead - Commercial Lines & Accounts

Insurance Office Of America; Santa Ana (CA); Hybrid; USD 110,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and vacation

Professional growth opportunities

Job summary

Insurance Office of America seeks a Branch Operations Manager - Commercial Lines to lead operations across multiple California locations with a hybrid work model. The role focuses on team leadership, budgeting, service quality, and collaboration with leadership and sales teams.

You will drive strategic plans, manage performance, and participate in growth initiatives while maintaining high technical competence and industry expertise. Applicants should hold an active P&C license.

Qualifications

• 5+ years of industry experience with deep, wide-ranging knowledge.
• 2+ years of management experience.
• Active property & casualty licensing required.

Responsibilities

• Lead daily activities and workflow of the branch team.
• Drive annual strategic and tactical plans for the branch.
• Manage branch P&L, control costs, and achieve financial goals.
• Oversee recruitment, onboarding, and succession planning.
• Spend up to 50% of time managing an assigned book of business.
• Ensure compliance with HR processes and policies.
• Promote IOA values and engage with leadership.

Skills

Team leadership

Management

Communication

People management

Negotiation

Account management

MS Office

Education

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America seeks a Branch Operations Manager - Commercial Lines to lead operations across multiple California locations with a hybrid work model. The role focuses on team leadership, budgeting, service quality, and collaboration with leadership and sales teams.

You will drive strategic plans, manage performance, and participate in growth initiatives while maintaining high technical competence and industry expertise. Applicants should hold an active P&C license.