Branch Operations Lead – Insurance & Account Manager

Insurance Office of America; Chino Hills (CA); Hybrid; USD 110,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with match

Paid holidays

Career growth opportunities

Community service involvement

Job summary

Insurance Office of America in California seeks a Branch Operations Manager for Commercial Lines to lead operations and drive performance at the assigned branch. You will oversee budgeting, policy enforcement, and staff development while personally managing a portion of an assigned book of business.

The role requires active P&C licensing, strong leadership, and excellent communication. This hybrid position offers competitive pay and growth opportunities within IOA's branch network.

Qualifications

• 5+ years of industry experience with deep, wide-ranging industry knowledge.
• 2+ years of management experience.
• Active property & casualty licensing required.
• Exceptional Account Management skills, spending 50% of time managing a book of business.
• Outstanding communication, people management, and negotiation skills.
• Proficient in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Lead branch operations and manage performance of the operations team.
• Implement strategic and tactical plans for the branch.
• Oversee budgeting, P&L, and cost control.
• Ensure HR processes, policy compliance, and staff development.
• Maintain performance metrics and drive process improvements.
• Spend up to 50% of time on managing an assigned book of business.

Skills

Industry experience

Management experience

Account management

Communication skills

Negotiation skills

Education

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America in California seeks a Branch Operations Manager for Commercial Lines to lead operations and drive performance at the assigned branch. You will oversee budgeting, policy enforcement, and staff development while personally managing a portion of an assigned book of business.

The role requires active P&C licensing, strong leadership, and excellent communication. This hybrid position offers competitive pay and growth opportunities within IOA's branch network.