Hybrid Branch Ops Manager - Commercial Lines

Insurance Office of America; Charter Oak (CA); Hybrid; USD 110,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Job summary

Insurance Office of America in California seeks a Branch Operations Manager - Commercial Lines to lead day-to-day operations, budgeting, and staff development at a hybrid branch. The role includes participating in producer/agency acquisition and serving as Account Manager for an assigned book of business.

The ideal candidate will have 5+ years in the industry, 2+ years of management, and an active P&C license, with strong communication and negotiation skills to drive service quality and growth.

Qualifications

• Active property & casualty license is required.
• 5+ years of industry experience in insurance.
• 2+ years of management experience.
• Exceptional account management skills with up to 50% time on a book of business.
• Strong communication and negotiation abilities.

Responsibilities

• Lead daily operations and workflow for the branch team.
• Drive annual strategic and tactical plans and budgets.
• Manage branch P&L and cost controls.
• Communicate leadership vision and mission for the branch.
• Recruit, onboard, and develop staff; participate in merger/acquisition evaluations.
• Ensure HR processes and policy compliance.
• Monitor performance standards and drive improvements.
• Maintain relationships with IOA leadership and employees.
• Spend up to 50% of time on account management for an assigned book.

Skills

Account management

Communication

People management

Negotiation

MS Office

Education

High School Diploma

Job description

Insurance Office of America in California seeks a Branch Operations Manager - Commercial Lines to lead day-to-day operations, budgeting, and staff development at a hybrid branch. The role includes participating in producer/agency acquisition and serving as Account Manager for an assigned book of business.

The ideal candidate will have 5+ years in the industry, 2+ years of management, and an active P&C license, with strong communication and negotiation skills to drive service quality and growth.