Branch Operations Lead – Commercial Lines

Insurance Office Of America, Inc.; Aliso Viejo (CA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth

Job summary

Insurance Office of America is seeking a Branch Operations Supervisor for Commercial Lines to lead an Account Management team in a hybrid role with one day in-office at specified IOA locations in California. The role focuses on staff management, policy compliance, process improvement, and leadership development across the branch.

The ideal candidate holds an active P&C license, has 2+ years of industry experience, and excels in communication and people management while driving engagement and

Qualifications

• 2+ years of industry experience with deep, wide-ranging industry knowledge.
• Active licensing required.
• Outstanding communication and people management skills.

Responsibilities

• Team Leadership: Manage Account Management staff, monitor performance, and provide coaching.
• HR Management: Ensure compliance with HR processes and policies.
• Performance Monitoring: Ensure productivity, efficiency, quality, and service standards.
• Scheduling: Manage staff days off calendars for service continuity.
• Staffing Levels: Ensure appropriate staffing levels and recommend adjustments.
• Employee Selection: Participate in interviewing and hiring recommendations.
• Performance Evaluation: Prepare and deliver performance evaluations.
• Coaching and Development: Provide coaching, consultation, and training.
• Professional Development: Encourage growth and development of personnel.
• Succession Planning: Develop future branch operations leaders.
• Culture Promotion: Promote IOA culture and improve engagement.
• Data Analysis: Monitor and interpret performance data.
• Communication: Maintain transparent communication with leadership.
• Process Improvement: Develop and ensure compliance with core work processes.
• Policy Enforcement: Implement and enforce company policies.
• Technical Competence: Maintain high technical competence and industry expertise.
• Leadership Development: Continuously improve management and leadership skills.
• Relationship Building: Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees.
• Champion IOA Values: Demonstrate integrity and leadership.

Skills

People management

Leadership

Communication

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking a Branch Operations Supervisor for Commercial Lines to lead an Account Management team in a hybrid role with one day in-office at specified IOA locations in California. The role focuses on staff management, policy compliance, process improvement, and leadership development across the branch.

The ideal candidate holds an active P&C license, has 2+ years of industry experience, and excels in communication and people management while driving engagement and