Branch Operations Lead - Client Experience

JPMorgan Chase & Co.; Tooele (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase & Co. in Utah is seeking a Branch Operations Lead to support a welcoming, high-service branch environment. You will manage daily operations, assist clients with transactions, and guide usage of self-service options while maintaining compliance and loss control.

The role emphasizes building relationships, educating staff, and ensuring accurate processing in a collaborative branch team setting. Weekend and evening hours may be required.

Qualifications

• You take pride in adhering to policies, procedures, and regulatory banking requirements.
• You are organized and can juggle multiple tasks effectively.
• You lead with operational proficiency and ensure transaction accuracy.
• You educate and keep the branch team and partners informed.
• You build relationships with clients and refer to experts when needed.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere and ensure an exceptional client experience.
• Greet clients, manage lobby flow, assist with transactions, and schedule meetings to build relationships.
• Communicate clearly to understand client needs and guide them through services.
• Lead branch operations including cash devices, resolve client issues, and maintain compliance.
• Introduce clients to the branch team to deliver seamless service and meet needs.
• Promote self-service options to enhance access to accounts at all times.
• Support branch operations with loss control, compliance, and audits.

Skills

Attention to detail

Customer service

Communication

Team leadership

Regulatory awareness

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Utah is seeking a Branch Operations Lead to support a welcoming, high-service branch environment. You will manage daily operations, assist clients with transactions, and guide usage of self-service options while maintaining compliance and loss control.

The role emphasizes building relationships, educating staff, and ensuring accurate processing in a collaborative branch team setting. Weekend and evening hours may be required.