Branch Operations Lead — Assistant Manager

Kids for the Future; Davenport (IA); On-site; USD 31,000 - 37,000; Full time

Job summary

Blackhawk Bank & Trust in Davenport, IA seeks an Assistant Branch Manager to support daily branch operations, supervise tellers, and ensure outstanding customer service. You will mentor staff, balance cash, oversee transactions, and maintain high standards of accuracy and compliance.

Requires a high school diploma with banking experience preferred, strong leadership, and excellent communication skills. This role is full-time and on-site at the Davenport branch with competitive compensation.

Qualifications

• High school diploma required; banking experience preferred.
• Strong problem-solving abilities and attention to detail.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent customer service skills with a focus on satisfaction.
• Ability to build positive relationships with customers and colleagues.
• Proficiency with computers and banking software; confidentiality is essential.

Responsibilities

• Greet customers and create a welcoming atmosphere.
• Listen to concerns, provide information, and resolve issues promptly.
• Maintain knowledge of bank products and services and explain them clearly.
• Assist in balancing cash and processing deposits/withdrawals accurately.
• Supervise tellers and staff in the Branch Manager's absence.
• Support daily branch operations and security/compliance practices.
• Train and mentor staff; participate in branch meetings and planning.

Skills

Problem solving

Detail orientation

Multi-tasking

Customer service

Relationship building

Communication

Banking software

Confidentiality

Education

High school

Job description

Blackhawk Bank & Trust in Davenport, IA seeks an Assistant Branch Manager to support daily branch operations, supervise tellers, and ensure outstanding customer service. You will mentor staff, balance cash, oversee transactions, and maintain high standards of accuracy and compliance.

Requires a high school diploma with banking experience preferred, strong leadership, and excellent communication skills. This role is full-time and on-site at the Davenport branch with competitive compensation.