Branch Operations Leader: Develop Teams & Serve Communities

Enterprise Financial Services Corp.; Manchester, Northern (MO, KY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Enterprise Bank & Trust in Missouri seeks an Assistant Branch Manager to oversee day-to-day branch operations and supervise tellers and financial services representatives, ensuring exceptional customer service.

You will coach staff, schedule, support hiring, ensure compliance, and partner with the Branch Manager to meet cross-selling goals, audits, and security standards. A high school diploma and banking experience are required; supervisory experience is preferred.

Qualifications

• High School diploma or equivalent required.
• Bachelor’s degree in business related field or equivalent experience.
• Minimum of two years banking experience required.
• Customer service experience required.
• Previous supervisory experience preferred.

Responsibilities

• Assists in the supervision of day-to-day operations of new account desks and teller/servicing areas.
• Provides coaching to associates, creates schedules, addresses service breakdowns and works with the Manager on hiring employees and performance issues.
• Partners with Branch Manager to direct activities of branch associates to ensure complete and efficient customer service.
• Observes, monitors, and provides coaching to branch staff as it relates to cross-selling, referral goals and overall branch performance.
• Ensures all company policies and procedures pertaining to branch operations are followed.
• Handles customer concerns; escalates customer concerns to Branch Manager as needed.
• Assists in coordinating recruitment and training of Branch staff.
• Completes new accounts and teller activities as needed.
• Completes quarterly unit assessment and ensures team adherence to policy/procedures as it relates to compliance, audit guidelines, and security standards.
• Other duties as assigned.

Skills

Leadership

Customer service

Organization

Communication

Problem solving

Education

High School diploma or equivalent

Bachelor’s degree in business related field or equivalent experience

Tools

Microsoft Word

Excel

Google Suite

Salesforce

IBS

Job description

Enterprise Bank & Trust in Missouri seeks an Assistant Branch Manager to oversee day-to-day branch operations and supervise tellers and financial services representatives, ensuring exceptional customer service.

You will coach staff, schedule, support hiring, ensure compliance, and partner with the Branch Manager to meet cross-selling goals, audits, and security standards. A high school diploma and banking experience are required; supervisory experience is preferred.