Branch Operations Intern: Banking Customer Service

M&F Bank; Charlotte (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

M&F Bank is seeking a branch associate to support daily branch operations and deliver outstanding customer experiences. You will help customers with deposits, withdrawals, account maintenance, online and mobile banking, and cross-sell bank products and services.

You will handle transactions, balance cash drawers, and ensure security and privacy compliance while providing knowledgeable service and resolving customer questions or issues.

Qualifications

• Some college in relevant degree field.

Responsibilities

• Organizes and balances cash drawer in a timely manner, and adheres to the cash limit policy and usage of 2nd drawer.
• Follows proper policy regarding the processing of transaction: deposits, withdrawals, check cashing, tax payments, cash advances, etc.
• Maintains customer confidentiality – adheres to the Bank’s Security Acts, Privacy Policy, safeguards and secures and secures customer information
• Maintains and adheres to Branch security procedures, follows open & close procedures, and protects bank assets and documents, etc.
• Demonstrates superior product and services knowledge, and the mechanics of each
• Extends excellent customer service to all customers and prospective customers
• Maintains positive interpersonal relationships with customers and employees.
• Professionally handles complex customer transactions or customer service issues with sound judgment and decision-making.
• Adheres specifically to all corporate policies and procedures.
• Employee must adhere to Bank Secrecy Act/Anti-Money Laundering/OFAC and Customer Identification Policy and procedures at all times.
• Maintains knowledge of the Bank’s services to take advantage of opportunities for selling and cross-selling of products and services.

Education

Some college in relevant degree field

Job description

M&F Bank is seeking a branch associate to support daily branch operations and deliver outstanding customer experiences. You will help customers with deposits, withdrawals, account maintenance, online and mobile banking, and cross-sell bank products and services.

You will handle transactions, balance cash drawers, and ensure security and privacy compliance while providing knowledgeable service and resolving customer questions or issues.