Internship - Branch Operations

M&F Bank; Winston-Salem (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

M&F Bank in Winston-Salem, NC seeks a branch associate to assist customers with consumer banking needs including deposits, withdrawals, and account maintenance. You will provide online and mobile banking support and cross-sell bank products while upholding security and confidentiality.

Responsibilities include accurate cash handling, adherence to policies, and delivering an outstanding customer experience in a fast-paced branch environment.

Qualifications

• Some college coursework in relevant field.
• Ability to maintain confidentiality and security of customer information.
• Basic math and cash handling skills.

Responsibilities

• Organizes and balances cash drawer and adheres to cash limit policy.
• Processes deposits, withdrawals, and other transactions per policy.
• Maintains customer confidentiality and secures information.
• Follows branch security procedures and open/close routines.
• Demonstrates product and service knowledge to customers.
• Provides excellent customer service to all customers and prospects.
• Builds positive relationships with customers and staff.
• Handles complex transactions with sound judgment.
• Adheres to corporate policies and procedures.
• Complies with Bank Secrecy Act/AML/OFAC and Customer Identification procedures.
• Uses knowledge of bank services to cross-sell products.

Skills

Customer service

Cash handling

Product knowledge

Cross-selling

Education

Some college coursework in relevant field

Job description

Assit with branch operations. Deliver an outstanding customer experience by assisting customers with all consumer banking needs to include, but not limited to: deposits, withdrawals, account maintenance, account inquires, online banking and mobile banking assistance, cross-selling of bank products and services, and resolution of customer service issues

General Qualifications

• Some college in relevant degree field.

Responsibilities

• Organizes and balances cash drawer in a timely manner, and adheres to the cash limit policy and usage of 2nd drawer.
• Follows proper policy regarding the processing of transaction: deposits, withdrawals, check cashing, tax payments, cash advances, etc.
• Maintains customer confidentiality - adheres to the Bank's Security Acts, Privacy Policy, safeguards and secures and secures customer information
• Maintains and adheres to Branch security procedures, follows open & close procedures, and protects bank assets and documents, etc.
• Demonstrates superior product and services knowledge, and the mechanics of each
• Extends excellent customer service to all customers and prospective customers
• Maintains positive interpersonal relationships with customers and employees.
• Professionally handles complex customer transactions or customer service issues with sound judgment and decision-making.
• Adheres specifically to all corporate policies and procedures.
• Employee must adhere to Bank Secrecy Act/Anti-Money Laundering/OFAC and Customer Identification Policy and procedures at all times.
• Maintains knowledge of the Bank's services to take advantage of opportunities for selling and cross-selling of products and services.