Bank Branch Operations Intern: Customer Experience

M&F Bank NC; Charlotte (NC); Presencial; USD 29.000 - 36.000; Jornada completa

Descripción de la vacante

M&F Bank NC is seeking a branch operations assistant to support daily teller activities and customer service at our Charlotte, NC branch. The role involves assisting customers with deposits, withdrawals, account inquiries, online banking, and cross-selling bank products.

The position emphasizes accurate cash handling, adherence to security policies, and a strong customer-focused approach to resolve issues and provide a positive banking experience.

Formación

• Some college in relevant degree field.

Responsabilidades

• Organizes and balances cash drawer in a timely manner, and adheres to the cash limit policy and usage of 2nd drawer.
• Follows proper policy regarding the processing of transaction: deposits, withdrawals, check cashing, tax payments, cash advances, etc.
• Maintains customer confidentiality – adheres to the Bank’s Security Acts, Privacy Policy, safeguards and secures and secures customer information
• Maintains and adheres to Branch security procedures, follows open & close procedures, and protects bank assets and documents, etc.
• Demonstrates superior product and services knowledge, and the mechanics of each
• Extends excellent customer service to all customers and prospective customers
• Maintains positive interpersonal relationships with customers and employees.
• Professionally handles complex customer transactions or customer service issues with sound judgment and decision-making.
• Adheres specifically to all corporate policies and procedures.
• Employee must adhere to Bank Secrecy Act/Anti-Money Laundering/OFAC and Customer Identification Policy and procedures at all times.
• Maintains knowledge of the Bank’s services to take advantage of opportunities for selling and cross-selling of products and services.
• Performs other duties as required.

Educación

Some college in relevant degree field.

Descripción del empleo

M&F Bank NC is seeking a branch operations assistant to support daily teller activities and customer service at our Charlotte, NC branch. The role involves assisting customers with deposits, withdrawals, account inquiries, online banking, and cross-selling bank products.

The position emphasizes accurate cash handling, adherence to security policies, and a strong customer-focused approach to resolve issues and provide a positive banking experience.