Internship - Branch Operations

M&F Bank; Charlotte (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

M&F Bank is seeking a branch associate to support daily branch operations and deliver outstanding customer experiences. You will help customers with deposits, withdrawals, account maintenance, online and mobile banking, and cross-sell bank products and services.

You will handle transactions, balance cash drawers, and ensure security and privacy compliance while providing knowledgeable service and resolving customer questions or issues.

Qualifications

• Some college in relevant degree field.

Responsibilities

• Organizes and balances cash drawer in a timely manner, and adheres to the cash limit policy and usage of 2nd drawer.
• Follows proper policy regarding the processing of transaction: deposits, withdrawals, check cashing, tax payments, cash advances, etc.
• Maintains customer confidentiality – adheres to the Bank’s Security Acts, Privacy Policy, safeguards and secures and secures customer information
• Maintains and adheres to Branch security procedures, follows open & close procedures, and protects bank assets and documents, etc.
• Demonstrates superior product and services knowledge, and the mechanics of each
• Extends excellent customer service to all customers and prospective customers
• Maintains positive interpersonal relationships with customers and employees.
• Professionally handles complex customer transactions or customer service issues with sound judgment and decision-making.
• Adheres specifically to all corporate policies and procedures.
• Employee must adhere to Bank Secrecy Act/Anti-Money Laundering/OFAC and Customer Identification Policy and procedures at all times.
• Maintains knowledge of the Bank’s services to take advantage of opportunities for selling and cross-selling of products and services.

Education

Some college in relevant degree field

Job description

Assit with branch operations. Deliver an outstanding customer experience by assisting customers with all consumer banking needs to include, but not limited to: deposits, withdrawals, account maintenance, account inquires, online banking and mobile banking assistance, cross-selling of bank products and services, and resolution of customer service issues

GENERAL QUALIFICATIONS

• Some college in relevant degree field.

RESPONSIBILITIES

• Organizes and balances cash drawer in a timely manner, and adheres to the cash limit policy and usage of 2nd drawer.
• Follows proper policy regarding the processing of transaction: deposits, withdrawals, check cashing, tax payments, cash advances, etc.
• Maintains customer confidentiality – adheres to the Bank’s Security Acts, Privacy Policy, safeguards and secures and secures customer information
• Maintains and adheres to Branch security procedures, follows open & close procedures, and protects bank assets and documents, etc.
• Demonstrates superior product and services knowledge, and the mechanics of each
• Extends excellent customer service to all customers and prospective customers
• Maintains positive interpersonal relationships with customers and employees.
• Professionally handles complex customer transactions or customer service issues with sound judgment and decision-making.
• Adheres specifically to all corporate policies and procedures.
• Employee must adhere to Bank Secrecy Act/Anti-Money Laundering/OFAC and Customer Identification Policy and procedures at all times.
• Maintains knowledge of the Bank’s services to take advantage of opportunities for selling and cross-selling of products and services.