Branch Operations & Growth Leader

MRC Global; Richmond (VA); On-site; USD 65,000 - 100,000; Full time

Job summary

MRC Global Richmond is seeking a proactive Branch Manager to lead operations, safety, and customer service across the branch. You will deliver reliable, compliant performance by guiding staff and coordinating sales, service, and logistics.

You will develop annual business plans, manage budgets, and mentor employees to achieve growth while maintaining strong partnerships with customers and internal teams.

Qualifications

• Undergraduate degree in a related field or equivalent combination of education and work experience.
• Four+ years in customer service, inside sales, and/or warehouse services with increasing responsibility and leadership experience.
• Proven computer literacy and ability to transfer knowledge to others.
• Ability to present information clearly in one-on-one and small group settings.
• Willingness to travel and be on call to provide 24-hour service.
• Valid driver's license and clean record; forklift/heavy equipment certification preferred.

Responsibilities

• Lead branch operations, safety, and compliance with company procedures.
• Develop annual branch business plans and manage the budget.
• Oversee sales, service, warehouse, and logistics to ensure timely execution of tasks.
• Drive incident reporting and corrective actions; manage risks and hazards.
• Mentor staff, set expectations, and provide feedback to improve performance.
• Build strong relationships with customers and internal partners.

Skills

Leadership

Customer service

Inside sales

Warehouse operations

Communication

On-call availability

Education

Bachelor's degree or higher

Tools

Forklift operation

Job description

MRC Global Richmond is seeking a proactive Branch Manager to lead operations, safety, and customer service across the branch. You will deliver reliable, compliant performance by guiding staff and coordinating sales, service, and logistics.

You will develop annual business plans, manage budgets, and mentor employees to achieve growth while maintaining strong partnerships with customers and internal teams.