Branch Operations Leader — Flexible Hours, Growth Focus

AMERI-CANS; Richmond (VA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Company matched 401k

Company paid STD & Accident insurance

Employee Assistance Program “EAP”

Paid Time Off (PTO) 10 days

Paid Sick Time 4 days

Personal Days 4 days

Unlimited growth potential

Professional Development

Job summary

AMERI-CANS in Richmond, VA seeks a Branch Operations Manager to oversee daily service route execution, coordinate back-office tasks, and manage branch staff during training before taking full ownership of operations.

You will drive efficiency, fleet readiness, and customer satisfaction, lead site setups, optimize yards and assets, mentor personnel, and support growth across sites, including Texas, with a startup mindset and strong leadership.

Qualifications

• 5–10+ years of relevant industry experience.
• Familiarity with operational processes, technical infrastructure, equipment, and day-to-day challenges in the field.
• Absolute commitment to completing the job efficiently and with pride.
• Strong people-management skills and a focus on employee development.
• Interest in working in a fast-paced, startup-like environment.
• Exceptional communication, planning, organization, and time-management abilities.
• Willingness to work flexible hours to ensure 100% execution and be present to solve problems as they arise.

Responsibilities

• Oversee day-to-day service route execution, ensuring 100% completion of commitments.
• Coordinate with back-office operations, including order management, billing, receivables, supply, and logistics, to ensure seamless execution.
• Manage operations personnel time, attendance, and records in collaboration with administrative staff.
• Maintain fleet readiness, equipment maintenance, and repair schedules.
• Organize and manage operations personnel to maximize productivity, morale, and customer satisfaction.
• Direct the ongoing organization and optimization of service yards, equipment, supplies, and staging areas.
• Lead new site setups for commercial systems, including coordination of 3rd-party assets, materials, and budgets.
• Prioritize maintenance and yard staff activities according to tactical and strategic goals.
• Support special events, local projects, and weekend operations to ensure execution aligns with expectations.
• Refine operational standards, develop differentiators, and “bullet-proof” setups and products.
• Improve driver and A-driver productivity while reducing road-time to support work-life balance.
• Provide market intelligence, including trends, competition, and client feedback, to company leadership.
• Offer operational planning and execution recommendations with a long-term, six-month outlook.
• Mentor and counsel staff to continually enhance quality of work.
• Facilitate the growth and optimization for all Texas sites.

Skills

People management

Operations management

Leadership

Communication

Planning

Flexibility

Startup mindset

Education

Any combination of education and experience

5 years supervisory experience

5 years related industry experience

Job description

AMERI-CANS in Richmond, VA seeks a Branch Operations Manager to oversee daily service route execution, coordinate back-office tasks, and manage branch staff during training before taking full ownership of operations.

You will drive efficiency, fleet readiness, and customer satisfaction, lead site setups, optimize yards and assets, mentor personnel, and support growth across sites, including Texas, with a startup mindset and strong leadership.