Branch Operations & Customer Support Specialist

Certus Pest, Inc.; Gilbert, Northern (AZ, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Certus Pest, Inc. in Gilbert, AZ seeks an administrative assistant to provide branch-level support, handle calls, schedule service visits, and maintain CRM data with accuracy.

You will assist with billing, payments, and collections while coordinating with technicians, sales staff, and leadership to keep operations smooth. The role requires 1+ year in administrative or customer service work, a high school diploma, and proficiency with Word, Excel, Outlook, and CRM systems; PestPac experience is a

Qualifications

• 1+ year of administrative or customer service experience.
• Proficient in MS Word, Excel, Outlook; CRM experience preferred.

Responsibilities

• Respond to inbound calls and visitors; support branch operations.
• Schedule service visits, update CRM records, and process payments and credits.
• Coordinate with technicians, sales staff, and leadership to resolve issues.

Skills

Customer service

Attention to detail

Communication

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM systems

PestPac

Job description

Certus Pest, Inc. in Gilbert, AZ seeks an administrative assistant to provide branch-level support, handle calls, schedule service visits, and maintain CRM data with accuracy.

You will assist with billing, payments, and collections while coordinating with technicians, sales staff, and leadership to keep operations smooth. The role requires 1+ year in administrative or customer service work, a high school diploma, and proficiency with Word, Excel, Outlook, and CRM systems; PestPac experience is a