Branch Billing & Operations Administrator

Certus Pest, Inc.; San Jose, Northern (CA, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Certus Pest, Inc. is seeking a Branch Office and Billing Administrator to ensure accurate billing, AR, and financial close support while serving as a trusted resource for branch leadership and customers.

You will manage billing for ~45 accounts, process autopay, monitor credit card declines, and assist with payroll and onboarding documentation, driving timely cash flow and customer satisfaction. This role requires strong attention to detail, proficiency with Office tools, and the ability to

Qualifications

• Experience in branch administration, billing, accounts receivable, or a similar broad administrative role.
• Ability to manage financial transactions, reconciliations, customer records, and deadline-driven workflows with accuracy.
• Proficiency with Microsoft Office; able to learn and navigate billing, customer management, payroll, ticketing, and purchasing systems.

Responsibilities

• Own monthly billing and FieldRoutes financial close activities, including coupon and bad debt review, customer-specific invoicing, check posting, purchase order maintenance, and Coupa onboarding and updates.
• Manage daily accounts receivable activity by processing autopay batches, reviewing credit card declines, preparing weekly collections reports, and completing follow-up actions to secure payment or escalating service holds.
• Manage special invoicing for approximately 45 accounts, including VIP customers, longstanding clients, key commercial accounts, and customers who refer new business. Maintain individual billing requirements, contracts, insurance certificates, billing contacts, subscription setup, and onboarding documentation with accuracy, responsive service, and consistent follow-through.
• Proactively support customer service, field operations, sales, and leadership; recognize where help is needed and step in to address urgent issues while meeting core deadlines. Resolve FieldRoutes issues, monitor action channels, manage Amazon Business purchasing and county licensing, and provide backup for scheduling, customer calls, sales, and retention.
• Prepare accurate technician, CSR, and manager bonus calculations for payroll processing.

Skills

Billing & AR

Accounts receivable

Microsoft Office

Billing systems

Tools

FieldRoutes

Coupa

Zendesk

Amazon Business

Job description

Certus Pest, Inc. is seeking a Branch Office and Billing Administrator to ensure accurate billing, AR, and financial close support while serving as a trusted resource for branch leadership and customers.

You will manage billing for ~45 accounts, process autopay, monitor credit card declines, and assist with payroll and onboarding documentation, driving timely cash flow and customer satisfaction. This role requires strong attention to detail, proficiency with Office tools, and the ability to