Branch Office Administrator

Certus Pest, Inc.; Gilbert, Northern (AZ, KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Certus Pest, Inc. in Gilbert, AZ seeks an administrative assistant to provide branch-level support, handle calls, schedule service visits, and maintain CRM data with accuracy.

You will assist with billing, payments, and collections while coordinating with technicians, sales staff, and leadership to keep operations smooth. The role requires 1+ year in administrative or customer service work, a high school diploma, and proficiency with Word, Excel, Outlook, and CRM systems; PestPac experience is a

Qualifications

• 1+ year of administrative or customer service experience.
• Proficient in MS Word, Excel, Outlook; CRM experience preferred.

Responsibilities

• Respond to inbound calls and visitors; support branch operations.
• Schedule service visits, update CRM records, and process payments and credits.
• Coordinate with technicians, sales staff, and leadership to resolve issues.

Skills

Customer service

Attention to detail

Communication

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM systems

PestPac

Job description

Description

Description

Purpose

Provide reliable, accurate, and customer-focused administrative support that enables branch operations to run efficiently, supports revenue collection, and ensures a positive customer and employee experience at the branch level.

Key Contributions

• Serve as the primary administrative and customer service support for the branch, responding to inbound calls, visitors, and service inquiries.
• Manage customer account setup, service agreements, scheduling, and CRM data entry with accuracy and timeliness.
• Process payments, apply credits and adjustments, and support collections efforts for past-due accounts.
• Maintain accurate documentation, records, and system updates across branch administrative workflows.
• Coordinate communication between customers, technicians, sales staff, and branch leadership to resolve issues efficiently.
• Support branch operations through general office administration, reporting, routing/scheduling, supply management, and cross-functional assistance.
• Adhere to company policies, data integrity standards, and customer service expectations.

Success Metrics

• Respond to =95% of customer calls, inquiries, and administrative requests within the same day or 24-hour.
• Maintain =98% accuracy across customer accounts, service agreements, CRM entries, and billing transactions.
• Post and reconcile 100% of daily payments and adjustments with zero unresolved discrepancies.
• Reduce outstanding 30/60-day past-due balances by meeting monthly collection targets set by branch leadership.

Growth Impact

• Improves branch efficiency by ensuring administrative workflows are completed accurately and on time.
• Protects revenue through timely billing, payment processing, and collections follow-up.
• Enhances customer retention by delivering consistent, professional, and responsive service experiences.
• Enables branch scalability by supporting standardized processes and reliable operational support.

Capabilities & Strengths

• Communication & Customer Focus: Clear, professional interaction with customers, technicians, and leadership.
• Attention to Detail: High accuracy in documentation, billing, and system data entry.
• Problem Solving & Organization: Ability to manage competing priorities, resolve issues, and maintain workflow discipline.

Requirements

Required Qualifications

• High school diploma or equivalent.
• 1+ years of administrative or customer service experience.
• Proficiency in Microsoft Word, Excel, Outlook, and CRM systems.

Preferred Qualifications

• Experience using PestPac or similar field-service CRM systems.
• Prior experience in a branch-based, service, or call-center-supported environment.
• Experience supporting billing, payments, or collections activities.