Branch Operations & Customer Support Specialist

Advanced Integrated Pest Management Group; Chico (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Medical/Dental/Vision

Life Insurance

401(k) with Employer Match

Paid Time Off

EAP

Leadership Development

Career advancement

Job summary

Advanced IPM is hiring a Branch Support Representative to join our family-owned team. The role focuses on answering calls, assisting customers with scheduling and payments, and coordinating daily branch activities.

Join a supportive environment that values growth and offers training. We look for candidates with strong communication, organization, and a dependable work ethic to deliver outstanding customer service.

Qualifications

• Minimum of 2 years of customer service experience.
• Proficient in Microsoft Word and Excel.
• Excellent communication and organizational skills.
• Detail-oriented and able to multitask in a fast-paced environment.
• Dependable with a strong work ethic.
• Positive attitude and willingness to learn.
• Tech savvy and comfortable learning new software.

Responsibilities

• Answer high-volume, multi-line phone calls with professionalism and a positive attitude.
• Assist customers with scheduling, payments, billing questions, and service requests.
• Coordinate daily schedules and service appointments using company software (training provided).
• Process service and sales transactions accurately.
• Scan, file, and maintain organized office records.
• Support daily administrative tasks and branch operations.
• Provide exceptional customer service to both customers and team members.

Skills

Customer service

Microsoft Word

Microsoft Excel

Communication

Organization

Multitasking

Job description

Advanced IPM is hiring a Branch Support Representative to join our family-owned team. The role focuses on answering calls, assisting customers with scheduling and payments, and coordinating daily branch activities.

Join a supportive environment that values growth and offers training. We look for candidates with strong communication, organization, and a dependable work ethic to deliver outstanding customer service.