Branch Support Specialist — Customer Service & Ops

Advanced IPM; Chico (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental, Vision & Chiropractic

Life Insurance

401(k) with Employer Match

Paid Time Off & Paid Holidays

Employee Assistance Program (EAP)

Leadership Development

Career Advancement Opportunities

Job summary

Advanced IPM is seeking a friendly, organized Branch Support Representative to join our California team. You will handle high-volume calls, assist customers with scheduling and payments, and support daily branch operations to ensure smooth service delivery.

Join a family-owned environment with training provided, competitive benefits, and growth opportunities. This full-time on-site role offers a stable, long-term career in a trusted pest control company serving California and Nevada.

Qualifications

• Minimum of 2 years of customer service experience.
• Strong computer skills, including MS Word and Excel.
• Excellent communication and organizational skills.
• Detail-oriented and able to multitask in a fast-paced environment.

Responsibilities

• Answer high-volume, multi-line phone calls with professionalism.
• Assist customers with scheduling, payments, billing questions, and service requests.
• Coordinate daily schedules and service appointments using company software (training provided).
• Process service and sales transactions accurately.
• Scan, file, and maintain organized office records.
• Support daily administrative tasks and branch operations.

Skills

Customer service

Communication

Organizational skills

Computer literacy

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Advanced IPM is seeking a friendly, organized Branch Support Representative to join our California team. You will handle high-volume calls, assist customers with scheduling and payments, and support daily branch operations to ensure smooth service delivery.

Join a family-owned environment with training provided, competitive benefits, and growth opportunities. This full-time on-site role offers a stable, long-term career in a trusted pest control company serving California and Nevada.