Branch Support & Customer Service Specialist

Air Comfort, Inc

San Jose (CA)

On-site

USD 42,000 - 54,000

Full time

4 days ago

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Benefits offered by this job

Medical, Dental, Vision & Chiropractic

Life Insurance

401(k) with Employer Match

Paid Time Off & Paid Holidays

Employee Assistance Program (EAP)

Leadership Development

Career Advancement Opportunities

Job summary

Advanced IPM is seeking a friendly, organized Branch Support Representative to support daily branch operations and deliver outstanding customer service. You will handle high-volume calls, assist customers with scheduling, billing, and service requests, and coordinate daily appointments using company software (training provided).

The role offers growth in a family-owned environment and a path to career advancement.

Qualifications

Minimum of 2 years of customer service experience.
Strong computer skills and proficiency with common office software.
Excellent communication and organizational skills.
Detail-oriented and able to multitask in a fast-paced environment.
Dependable with a strong work ethic.
Positive attitude and willingness to learn.
Tech savvy and comfortable learning new software.

Responsibilities

Answer high-volume, multi-line phone calls with professionalism and a positive attitude.
Assist customers with scheduling, payments, billing questions, and service requests.
Coordinate daily schedules and service appointments using company software (training provided).
Process service and sales transactions accurately.
Scan, file, and maintain organized office records.
Support daily administrative tasks and branch operations.
Provide exceptional customer service to both customers and team members.