Branch Administrative Support Representative

Air Comfort, Inc; San Jose (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Chiropractic

Life Insurance

401(k) with Employer Match

Paid Time Off & Paid Holidays

Employee Assistance Program (EAP)

Leadership Development

Career Advancement Opportunities

Job summary

Advanced IPM is seeking a friendly, organized Branch Support Representative to support daily branch operations and deliver outstanding customer service. You will handle high-volume calls, assist customers with scheduling, billing, and service requests, and coordinate daily appointments using company software (training provided).

The role offers growth in a family-owned environment and a path to career advancement.

Qualifications

• Minimum of 2 years of customer service experience.
• Strong computer skills and proficiency with common office software.
• Excellent communication and organizational skills.
• Detail-oriented and able to multitask in a fast-paced environment.
• Dependable with a strong work ethic.
• Positive attitude and willingness to learn.
• Tech savvy and comfortable learning new software.

Responsibilities

• Answer high-volume, multi-line phone calls with professionalism and a positive attitude.
• Assist customers with scheduling, payments, billing questions, and service requests.
• Coordinate daily schedules and service appointments using company software (training provided).
• Process service and sales transactions accurately.
• Scan, file, and maintain organized office records.
• Support daily administrative tasks and branch operations.
• Provide exceptional customer service to both customers and team members.

Skills

Customer service

Multitasking

Microsoft Word

Excel

Communication

Organization

Tools

Microsoft Word

Excel

Job description

Grow Your Career with Advanced IPM

Typical schedule is full-time Monday-Friday

Are you ready to grow your career in a supportive, family-owned environment? Do you want to play a crucial role in helping maintain a safe and healthy environment? Advanced IPM is on the lookout for passionate and motivated individuals to join our team as pest control technicians. We believe that exceeding client expectations is the cornerstone of our success, and we're eager to invest in training the right person for this role. Protect your community while securing a stable, long-term career with us.

About Advanced IPM:

Since 1981, Advanced IPM has been a trusted, family-owned and operated company, delivering top-tier service across California and Nevada. Recognized as a \"Top 100\" firm nationally, we are dedicated to providing exceptional service with a \"Service before Self\" mindset.

Join us and take pride in being part of a team that values your growth and success.

We're looking for a friendly, organized, and dependable Branch Support Representative to help deliver outstanding customer service while supporting the daily operations of our branch.

Position Summary:

• Answer high-volume, multi-line phone calls with professionalism and a positive attitude.
• Assist customers with scheduling, payments, billing questions, and service requests.
• Coordinate daily schedules and service appointments using company software (training provided).
• Process service and sales transactions accurately.
• Scan, file, and maintain organized office records.
• Support daily administrative tasks and branch operations.
• Provide exceptional customer service to both customers and team members.

Additional Qualifications:

• Minimum of 2 years of customer service experience
• Strong computer skills, including Microsoft Word and Excel
• Excellent communication and organizational skills
• Detail-oriented and able to multitask in a fast-paced environment
• Dependable with a strong work ethic
• Positive attitude and willingness to learn
• Tech savvy and comfortable learning new software

Benefits:

• Competitive Compensation
• Medical, Dental, Vision & Chiropractic Insurance
• Life Insurance
• 401(k) with Employer Match
• Paid Time Off & Paid Holidays
• Employee Assistance Program (EAP)
• Leadership Development
• Career Advancement Opportunities

Why Choose Advanced IPM?

At Advanced IPM we value providing opportunities for growth and development. We prioritize our employees’ well-being and success.

Advanced IPM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Come be a part of our dynamic team!