Branch Operations & Customer Success Lead

Pfeifer Roofing, Inc.; Corvallis (OR); On-site; USD 50,000 - 65,000; Full time

Job summary

Pfeifer Roofing, Inc. is seeking an Office Manager to keep the branch running smoothly from first contact to project close. You will handle customer service, create contacts and jobs in JobNimbus, and schedule with the Superintendent and clients.

Coordination with suppliers, payment processing, and gathering close-out documents are essential. The role requires fast learning, strong communication, organizational skills, and tech proficiency across company platforms.

Qualifications

• Fluent in English communication (verbal and written).
• Knows basic construction concepts.
• Willing to learn and use Pfeifer business technologies.

Responsibilities

• Customer service at all times.
• Create contacts and jobs in JobNimbus.
• Schedule with Superintendent.
• Schedule with clients.
• Coordinate with suppliers.
• Help with in-person applications.
• Take payments and deposit at bank.
• On and off board employees.
• Maintain a clean and welcoming branch environment.
• Ensure your role within the Pfeifer experience.
• Manage jobs from Appt Set to “in Progress”.
• Gather all close out documents.
• Generate Final Invoice.
• Enhance the brand reputation in the region.

Skills

Fast learner

Clear communication

Technologically sound

Strong organizational skills

Team player

Willingness to learn roofing/estimatin

Education

Fluent English communication

Construction basics knowledge

Ability to use Pfeifer business technologies

Job description

Pfeifer Roofing, Inc. is seeking an Office Manager to keep the branch running smoothly from first contact to project close. You will handle customer service, create contacts and jobs in JobNimbus, and schedule with the Superintendent and clients.

Coordination with suppliers, payment processing, and gathering close-out documents are essential. The role requires fast learning, strong communication, organizational skills, and tech proficiency across company platforms.