Office Operations Leader & People Coach

Allied Roofing Partners; Santa Rosa (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Paid time off

Company holidays

401(k)

Professional development

Job summary

Capstone Roofing is seeking an experienced Business Office Manager to lead the administrative team in Santa Rosa. You will set high standards, coach staff, and ensure exceptional customer service while coordinating billing, scheduling, and office operations.

This on-site role requires 5+ years in office management and 2+ years in roofing or home services, strong Microsoft Office and CRM skills, and a collaborative approach with HR.

Qualifications

• 5+ years in progressive business office management and people leadership.
• 2+ years in roofing, construction, home services, or related field services.
• Experience with billing, invoicing, collections, and customer follow-up.
• Proficiency with Microsoft Office, CRM systems, and RingCentral or comparable phone systems.
• Ability to work 100% on-site in Santa Rosa.

Responsibilities

• Lead, coach, and develop administrative and customer service staff.
• Oversee scheduling, billing, invoicing, and daily workflows.
• Ensure calls and emails are handled promptly; monitor service quality and escalations.
• Collaborate with HR on performance and policy enforcement.
• Manage invoices, contracts, and expense tracking.

Job description

Capstone Roofing is seeking an experienced Business Office Manager to lead the administrative team in Santa Rosa. You will set high standards, coach staff, and ensure exceptional customer service while coordinating billing, scheduling, and office operations.

This on-site role requires 5+ years in office management and 2+ years in roofing or home services, strong Microsoft Office and CRM skills, and a collaborative approach with HR.