Branch Operations & Customer Service Coordinator

Duncan-Parnell Inc.; Norcross (GA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Job summary

Duncan-Parnell is a leading distributor for surveying, construction, and engineering sectors. The Branch Operations Coordinator role is on-site in Norcross, GA, focusing on customer service, inventory coordination, and showroom maintenance.

This full-time position involves order processing, rental administration, shipping/receiving, and supporting sales and operations. A strong, organized communicator is ideal for a fast-paced branch environment.

Qualifications

• Experience in branch operations or customer service in distribution.
• Strong organization and time management skills.
• Ability to work in both office and warehouse environments.
• Proficiency with ERP/CRM systems.

Responsibilities

• Customer Service: greet walk-in customers, answer phones, direct inquiries.
• Order Management & Sales Support: process orders; upsell and cross-sell where appropriate.
• Rental Administration: manage equipment rental processes from quoting to invoicing.
• Shipping & Receiving: pack, ship orders; verify and stock inventory.
• Showroom & Facility Maintenance: keep showroom/office/warehouse clean and organized.
• Inventory: perform regular cycle counts and maintain records.
• Open and Close Operations: follow posted hours and safety procedures.
• Administrative Support: filing, recordkeeping, and supporting staff.
• Team Collaboration: coordinate to fulfill orders and meet deadlines.
• Other Duties: perform related tasks as assigned.

Skills

Customer service

Inventory coordination

Shipping & receiving

Administrative tasks

Multitasking

Time management

Communication

Microsoft Office

Education

High school diploma or equivalent

Associate or bachelor's degree or equivalent work experience preferred

Tools

P21

Salesforce

Job description

Duncan-Parnell is a leading distributor for surveying, construction, and engineering sectors. The Branch Operations Coordinator role is on-site in Norcross, GA, focusing on customer service, inventory coordination, and showroom maintenance.

This full-time position involves order processing, rental administration, shipping/receiving, and supporting sales and operations. A strong, organized communicator is ideal for a fast-paced branch environment.