Construction Supply Customer Service Specialist

Duncan-Parnell Inc.; Charlotte (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

401(k)

Year-end bonus eligibility

Job summary

Duncan-Parnell Inc. in Charlotte, NC is seeking a Customer Service Associate to be the primary contact for customers by phone, email, chat, and in person at the front counter, assisting with product information, order placement, status, billing questions, and issue resolution.

The role supports administrative, billing, shipping/receiving, data entry, and coordination with Sales, Production, Warehouse, and Credit to ensure orders are accurate, timely, and meet quality standards.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience required.
• Experience with multi-line phone systems and general office equipment required.
• Experience in construction supply, hardware, or related industry preferred.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) required.

Responsibilities

• Professionally assist walk-in customers and respond to phone, email, and chat inquiries.
• Answer questions, provide product and service information, and resolve customer concerns.
• Process new orders, changes, returns, and exchanges accurately and in accordance with company procedures.
• Provide order status updates and coordinate clear, concise communication between customers and internal departments.
• Assist customers in selecting products and understanding availability, pricing, and options.
• Greet and support customers at the front counter in a friendly and professional manner.
• Work closely with Sales Representatives, Production, Warehouse, and Credit departments to ensure order accuracy and issue resolution.
• Investigate and resolve disputed credit items in coordination with the Credit Department.
• Maintain accurate records of transactions, customer interactions, and order documentation, and send internal correspondence to the corporate office weekly.
• Process invoices and work orders using the ERP system and other internal systems, including internal product codes.
• Open and close the facility according to daily procedures.
• Prepare daily cash deposits and handle payments in accordance with company policy.
• Maintain front counter organization, cleanliness, and supply levels.
• Assist with general administrative, billing, shipping/receiving, and inventory support tasks.
• Help resolve customer complaints or conflicts in a professional and solution-oriented manner before escalation is needed.
• Scan and rename large-format drawings.
• Prepare bidroom posts, addenda, and other construction technology platform-related materials.

Skills

Customer service mindset

Construction administration experience

Verbal and written communication

multitask in fast-paced environment

Attention to detail

Independent and teamwork

Dependable and punctual

Willingness to learn

Organizational and time management

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Duncan-Parnell Inc. in Charlotte, NC is seeking a Customer Service Associate to be the primary contact for customers by phone, email, chat, and in person at the front counter, assisting with product information, order placement, status, billing questions, and issue resolution.

The role supports administrative, billing, shipping/receiving, data entry, and coordination with Sales, Production, Warehouse, and Credit to ensure orders are accurate, timely, and meet quality standards.