Customer Service & Operations Associate — Printing & Repro

Duncan-Parnell, Inc.; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

FSA/HSA

401k Plan

Paid time off

Parental Leave

Job summary

Duncan-Parnell, Inc. in Savannah, GA is seeking a Customer Service Associate to support the daily operations of the Savannah branch.

You will greet customers at the front counter, answer calls, bill orders in the ERP system (P21), and help keep the retail area organized. This Monday–Friday role (7:30 a.m.–4:30 p.m., one-hour lunch) offers a collaborative local team, opportunities to assist customers directly, process shipping/receiving, printing, and binding tasks, and contribute to ongoing

Qualifications

• General computer skills required.
• High School graduate or equivalent.
• Dependable and timely with a positive attitude.
• Willingness to learn and attention to detail.
• Independent worker with ability to operate with minimal guidance after training.
• Ability to prospect new customers for business.
• Construction industry knowledge is a plus.

Responsibilities

• Greet customers at the front counter and address requests with a positive attitude.
• Answer phones and emails courteously and promptly.
• Bill all orders in the ERP system (P21) and enter daily entries.
• Notify customers when orders are ready and ready for pickup.
• Maintain the retail area and update pricing/signage as needed.
• Assist with shipping/receiving inventory and printing/binding documents.
• Support monthly inventory counts and general duties as needed.

Skills

Computer skills

Punctual

Positive attitude

Willingness to learn

Attention to detail

Independent work

Self-guided

Prospecting customers

Construction knowledge

Education

High School diploma

Job description

Duncan-Parnell, Inc. in Savannah, GA is seeking a Customer Service Associate to support the daily operations of the Savannah branch.

You will greet customers at the front counter, answer calls, bill orders in the ERP system (P21), and help keep the retail area organized. This Monday–Friday role (7:30 a.m.–4:30 p.m., one-hour lunch) offers a collaborative local team, opportunities to assist customers directly, process shipping/receiving, printing, and binding tasks, and contribute to ongoing