Customer Service & Admin Associate - Onsite Growth

Duncan-Parnell, Inc.; Charlotte, Northern (NC, KY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

401(k)

Year-end bonus potential

Job summary

Duncan-Parnell, Inc. seeks a Customer Service Associate to act as the primary contact for customers by phone, email, chat, and in person at the front counter.

You will assist with product information, order placement, status updates, billing questions, and issue resolution. The role also supports administrative, billing, shipping/receiving, and construction technology tasks while coordinating with sales, production, and other internal departments to ensure accurate, timely orders and

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience required.
• Experience with multi-line phone systems and general office equipment required.
• Experience in construction supply, hardware, or related industry preferred.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) required.

Responsibilities

• Professionally assist walk-in customers and respond to inquiries via phone, email, and chat.
• Answer questions, provide product and service information, and resolve customer concerns.
• Process new orders, changes, returns, and exchanges accurately and per procedures.
• Provide order status updates and coordinate communication between customers and internal departments.
• Assist customers in selecting products and understanding availability, pricing, and options.

Skills

Customer service

Verbal & written communication

Data entry accuracy

Order processing

Team collaboration

Dependable & punctual

Problem solving

Time management

Adaptability

Education

High school diploma or equivalent

1+ year customer service experience

Experience with multi-line phone systems

Office equipment experience

Construction supply industry experience preferred

Microsoft Office (Word, Excel, Outlook)

Tools

Microsoft Office

Multi-line phone systems

ERP system

Job description

Duncan-Parnell, Inc. seeks a Customer Service Associate to act as the primary contact for customers by phone, email, chat, and in person at the front counter.

You will assist with product information, order placement, status updates, billing questions, and issue resolution. The role also supports administrative, billing, shipping/receiving, and construction technology tasks while coordinating with sales, production, and other internal departments to ensure accurate, timely orders and