Branch Operations & Customer Experience Leader

Stellar Industrial Supply; Tacoma (WA); On-site; USD 68,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid time off and holidays

Gym reimbursement program

Employee Assistance Program (EAP)

Job summary

Stellar Industrial Supply in Tacoma, WA is seeking a Customer Experience Manager to lead a branch’s daily operations, drive exceptional customer service, and oversee warehouse activities. You will partner with Commercial, Pricing, and Supply Chain teams to support growth and retention while maintaining safety and financial discipline.

The role requires strong leadership, operational management, and the ability to develop high‑performing teams across service, inventory, and order fulfillment to

Qualifications

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in Business, Operations, Supply Chain, Management, or a related field preferred.
• Experience managing warehouse or distribution center operations required.
• Experience leading employees and coordinating daily operational activities required.
• Industrial distribution, manufacturing, or related industry experience preferred.

Responsibilities

• Own the daily operating rhythm, customer experience, and overall execution of the assigned branch.
• Ensure customers receive accurate, responsive service and that customer concerns are addressed promptly and effectively.
• Maintain a clean, organized, safe, and customer-ready branch facility, including office, warehouse, showroom, and customer-service areas as applicable.
• Directly supervise assigned Customer Service, Warehouse, Site Support, Site Lead, Warehouse Lead, Warehouse Manager, and other branch employees; reporting relationships vary by branch design.
• Hire, onboard, coach, develop, evaluate, and retain employees in partnership with Human Resources and regional leadership.

Skills

People leadership

Customer service

Operations management

Communication

ERP systems

Education

High school diploma or equivalent

Associate degree or Bachelor’s preferred

Tools

Microsoft Office

ERP systems

Job description

Stellar Industrial Supply in Tacoma, WA is seeking a Customer Experience Manager to lead a branch’s daily operations, drive exceptional customer service, and oversee warehouse activities. You will partner with Commercial, Pricing, and Supply Chain teams to support growth and retention while maintaining safety and financial discipline.

The role requires strong leadership, operational management, and the ability to develop high‑performing teams across service, inventory, and order fulfillment to