Branch Operations & Customer Experience Lead

WillScot; Vacaville (CA); On-site; USD 46,000 - 63,000; Full time

Benefits offered by this job

Be Well benefits

Medical/Dental/Vision

Paid time off

Tuition reimbursement

Retirement plan with company match

Job summary

WillScot is seeking a Branch Coordinator to manage office duties, procedures, and branch operations to ensure efficiency. You will handle accounts payable, PO processing, and onboarding tasks while supporting safety and customer service goals.

The role requires strong MS Office skills, 3+ years of experience, and excellent communication. Occasional travel may be required; base wage range is $33.35-$45.80 per hour with comprehensive benefits.

Qualifications

• High school diploma or GED.
• 3+ years of applicable experience.
• MS Office (Excel/Word/Outlook) proficiency.
• Experience working with customers and vendors by phone, email, Zoom, etc.
• Strong service orientation and communication skills.
• Vendor negotiation experience (price, timing, etc.).
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving for positive outcomes.
• Experience building sustainable relationships and trust with vendors through open, proactive communication.
• Ability to manage multiple changing priorities in a fast-paced environment.

Responsibilities

• Environment, Health & Safety: Comply with Environmental Health & Safety Policies.
• Customer Service: Greet and assist visitors; direct vendors for deliveries; manage inbound calls; resolve customer concerns with Collections; oversee end-to-end Customer Service process; facilitate Delivery and Return processes; use NPS feedback for improvements; build relationships with vendors and customers.

Skills

MS Office

Customer service

Communication

Vendor negotiation

Time management

Active listening

Problem solving

Relationship building

Education

High school diploma or GED

College degree

Tools

Salesforce.com

SAP

Tableau

Hyperion

Teams/Zoom

Smartsheets

Job description

WillScot is seeking a Branch Coordinator to manage office duties, procedures, and branch operations to ensure efficiency. You will handle accounts payable, PO processing, and onboarding tasks while supporting safety and customer service goals.

The role requires strong MS Office skills, 3+ years of experience, and excellent communication. Occasional travel may be required; base wage range is $33.35-$45.80 per hour with comprehensive benefits.